Smartphone for EMIS is the only authorised (by EMIS) Computer Telephony Integration(CTI) solution available. Integra ICT is an authorised EMIS Partner. Smartphone links your telephone system with your PCS or LV system.

Improving Access for patients -  The modern medical practice is a fast paced busy environment. Answering the telephone and staffing the reception area are often duties that are shared between staff. Smartphone streamlines the way that telephone calls are handled and processed, thus freeing staff to deal with callers at reception or administration duties.

Automatic patient look up - Smartphone enables practice staff to see which patient is calling before they pick up the phone. Smartphone monitors all incoming calls and identifies a patient by their telephone number. By using the automatic telephone look up, staff will not have issues with identifying patients by name or address. The patient details are automatically shown and a member of staff simply confirms the caller's identity.

Integration with EMIS - Clever integration with the EMIS clinical system means that staff, after a quick confirmation, can automatically view a patient record without the need for lengthy searches - Smartphone will automatically search for and locate the correct patient record.

Telephone surgeries/Triage - More and more surgeries are introducing a telephone triage service to 'screen' patients' calls and prioritise the urgent cases. Having the ability to dial directly from any patients record saving valuable time every day. One click of the mouse on the telephone number in a patient record and the telephone is ringing.

Smartphone's automatic patient look up facility reduces the time spent on the phone by 30%

Benefits and Features

Automatic patient record popping.
Dial directly from a patient record.
Missed call alerts.
Call history information for patients - calls 'to' and 'from'.
On-screen telephone system monitoring.
Immediately identify staff that are available to take calls.
Instant messaging for staff.
Quick search for call information on patients and staff.
Set alerts and call routing options for certain callers.
Multi site option available - link with all branch sites

Requirements

A PC is required for Smartphone connectivity. This will require a power outlet and access to your existing IT network infrastructure - usually via a Cat 5 outlet. The PC is not supplied as standard.

      Smartphone for EMIS is installed and maintained by EMIS

For more information please contact Barbara Whaley or Melvin Hoy on 01767 684835 / 684836 or email: emisnug@integra-ict.co.uk