Our aim is to clear 95% of all system faults within eight working hours.
Integra ICT operates a maintenance and support facility for all our maintenance customers from 9am to 5pm Monday to Friday (excluding Public/Bank Holidays).
Our aim is to respond to a Fault report within one working hour and effect a remote access remedy when possible. Where a visit to your site is required then our aim is to respond to a fault report within eight working hours. All work will be carried out during working hours.
Our remote access monitoring means that we can study the performance of your system prior to arranging a visit. We can often identify a problem and in many cases put it right remotely.
If a visit becomes necessary, then a preliminary diagnosis will have been made, to enable a speedy and proper fix to be carried out.
In summary Integra ICT maintenance operation gives you: -
1) Proactive maintenance
2) A helpline
3) Remote access equipment and line included in the system price
4) Remote access monitoring
5) Specialist engineering support
6) Liaison with your line traffic carrier when required
7) Support from a BSI registered company
Should you require maintenance cover, which is outside our standard offering, we can arrange a package to suit you.