SAVED NUMBER REDIAL Similar to last number redial but with the benefit of retaining more of the numbers called. You can store a busy number temporarily and redial it later but still be able to make other calls in the meantime.
SCREEN-BASED OPERATOR CONSOLE With the integration of telephone systems and computers, a number of manufacturers now offer screen-based or VDU-based operator consoles. This is where the “switchboard” is replaced by a computer screen to give the operator additional call status information and improved functionality. A screen based console may be necessary if you have a large number of extensions.
SCSA Signal Computing System Architecture. An architecture which describes how both hardware and software building blocks work together. It is a common set of standards that telecommunications systems manufacturers can use to create computer telephony systems.
SCSI Small Computer System Interface
SECURITY MEMORY DIAL This feature allows you to dial frequently used telephone numbers with a few key strokes. It is also referred to as memory dialling, abbreviated dialling or short-code dialling. Some systems allow you to select numbers using an alphanumeric keypad.
SERIAL PORT To connect peripherals such as modems, call logging devices or printers to your telephone system then you will need an serial port. This is often referred to as an RS232 port which is commonly found on computers and printers. A serial port can be used for basic data transmission via a modem.
SERVICE LEVEL The service level is a definition of perceived customer satisfaction. Service level is usually measured as the percentage of calls answered successfully within a predefined period of ringing.
SHDS Short Haul Data Services
SHORT CODE DIALLING The ability to make calls from a predetermined list by using a simple abbreviated instruction.
SINGLE-SPEECH PATHS Most phones are only capable of single-speech paths which means that they only allow conversations to be carried out between your telephone and one other, they cannot be used to carry data. Dual-speech paths phones do allow data to be carried, they also allow two conversations at the same time.
SOFT KEYS Soft keys are programmable keys that can be programmed by the user instead of an engineer. Some advanced systems have soft keys that are context sensitive which means that their function changes depending on the operation of the phone.
SPEAKERPHONE Is an extension that allows you to use an integral loudspeaker rather than the handset to conduct a conversation. Also known as hands-free speech.
SPEED DIALLING This feature allows you to dial frequently used telephone numbers with a few key strokes. It is also referred to as memory dialling, abbreviated dialling or short-code dialling. Some systems allow you to select numbers using an alphanumeric keypad.
SPI Service Providers Interface
SPLASH CALL This is another name for off-hook call announcing voice paging which uses an extension’s loudspeaker to announce a call.
SQL Structured Query Language. Database language invented by IBM and used for creating, maintaining and viewing database.
