HANDS-FREE SPEECH Is when you use the extension’s loudspeaker rather than the handset to conduct a conversation.
HCS Hundred Call Seconds. See CCS.
HOLD AND TRANSFER Hold and transfer means that you can put a call on hold before you commit to where you transfer it so that if the extension is busy or the wrong person you can choose another extension.
HOST/SUBSIDARY WORKING Is the term used when one or even a number of key systems may be routed off the main PBX so that an individual or department may have the functionality offered by the key system. This is also known as piggybacking.
HOTEL PACKAGES Hotel packages can be programmed into some telephone systems specifically to meet the needs of hotels such as charging for calls from individual rooms, wake up calls and room status. With some systems it is possible to interface the telephone with the hotel’s computer to give increased functionality.
HYBRID Term generally used for a business communications system providing PBX and/or key system functionality. The term is also used for any device which provides more than one mode of working.
