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Integra ICT's reputation stands on the superb service our customers receive. Every project is backed by our BSI ISO 9001 accreditation and checked by a rigorous customer survey
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Based in Sandy, Bedfordshire, Integra ICT has been established for over 20 years as an independent provider of converged telephony, communications and IT solutions. Previously known as Anglia Telecom, our re-brand to Integra ICT reflects our ability to supply integrated communications solutions across the UK.
Integra ICT provides and supports a comprehensive range of ICT services including telephony systems and applications, managed proactive IT support, broadband, leased lines, EFM and MPLS networks, mobiles, fixed lines and calls, disaster recovery and business continuity solutions, virtualisation and migration solutions.
Regardless of industry sector or size, our clients rely on Integra ICT to optimise the power of their IT infrastructure.
We serve large and small businesses, schools, hospitals, charities and local government. All customers benefit from the same unrivalled customer service – no matter what size or where they are located.
Reputation
Integra ICT's reputation stands on the superb service our customers receive. Every project is backed by our BSI ISO 9001 accreditation and checked by a rigorous customer survey. In the last 12 months, nearly 70% of our business was from existing clients coming back for additional products, with nearly 20% from referrals.
Choice
Our passion is to provide you with the best possible communication solution to make your organisation more flexible, more efficient, and more responsive to your customers, clients or patients, resulting in a more positive place to work for your employees.
We believe in understanding your business first, then presenting jargon-free solutions that meet your needs. If it is what you need, we can offer sophisticated unified communications – giving you seamless integration of your business software (such as appointment setting or bookings) with your business phone lines, extensions and mobiles - or a pre-packaged solution might suit you best. You may prefer outright capital purchase or you may choose a managed service with fixed monthly payments to help cash flow – whatever is best for you, we can provide it.
Network Services
We use the top UK providers (such as BT, C&W, Energis and other “Tier 1” carriers) to provide network services that will handle the often labour-intensive and frustrating process of dealing with these companies to deliver the services you need. We are also able to advise you on advanced technologies such as internet based phone calls (VoIP).
In a typical week we are managing many different customer installation projects so our engineering and customer support teams are used to dealing with the sorts of issues you face in moving offices, desks and even lines, setting up new sites, and installing and configuring new equipment then interfacing with your existing business software.
Systems, Applications & Support
We offer full installation and maintenance along with packages of support to meet your needs. We can provide you office hours, extended hours or 24 hours support, should you require it. We always monitor our response and fix times to ensure excellent service.
Our service includes:
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Maintenance and Technical Support
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Customer support helpline
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Bespoke Service Level Agreements
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Remote access (fix over the phone)
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Specialist engineering support
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Uptime targets
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Response time targets
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Fix time targets
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Management reports (as required)
Read what people are saying about Integra ICT |
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