Customer Support

Support Packages

 *   Tailored to suit your individual requirements; from standard packages that include support 9am to 5pm Monday to Friday, through to 24 hours, 365 days a year support packages.
 *   We offer both remote and direct to site to all our clients and importantly all our support and field staff are fully trained and accredited by our manufacturers.

Call Centre

Your support call is tracked on our Management Information System from beginning to end. It is routed to our technical help desk to deal with requests in a prompt and professional manner, ensuring minimum down time and accurate technical advice.

BSI Accredited

We are proud of our service standards and work hard to deliver and maintain outstanding support to all our clients.

Our service and support operation is ISO 9001-2000 certified ensuring you receive the quality of service you would expect from a customer centric organisation.


Management Reports

From our Reporting Suite we can offer you detailed analysis of our performance delivery, from accurate response, fix times and up times to symptom, cause and analysis reports.

This is available to all our clients and we are confident that it demonstrates our excellent service performance


Technical Laboratory

We have made a considerable financial investment in setting up a technical laboratory which enables our in-house technical support team to set up, replicate and test systems and applications.

Warehouse

Our warehouse contains most of the parts required to keep your system up and running but should we not have it on our shelves we are backed up by a same day/next day delivery service from our manufacturing partners.

The systems and applications we provide are market leaders but it is a comfort to know that these are backed up by an organisation which is proud of its customer service.